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ThinkGeek Retail Staff (Store 9108) in Orlando, FL at ThinkGeek

Date Posted: 12/16/2018

Job Snapshot

  • Employee Type:
    Part-Time
  • Location:
    673 North Alafaya Trail
    Orlando, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    12/16/2018

Job Description


PLEASE NOTE: 
Your application will be considered for all positions within this store. Some positions may not be available in all locations.

 

Geek Specialist delivers consistent world-class customer service experiences using elements of ThinkGeek's GEEKOUT Sales Model. This position ensures products are easy to see and to buy; sharing product knowledge; providing a clean, organized environment in which to shop; and providing every customer with outstanding shopping experiences that lead to higher units per transaction, higher net promoter (customer service) scores, and generate customer interest in ThinkGeek’s growing collectible business initiatives. Specialist will interact with a supervisor frequently during each work period. With the understanding that satisfying customers and resolving customer service issues is a routine expectation, most non-routine activities will require a supervisor’s advance approval.

Lead Geek Specialist provides outstanding customer service experiences using elements of ThinkGeek's GEEKOUT Sales Model. This position ensures products are easy to see and buy, shares product knowledge with customers, provides a clean, organized environment in which to shop, and creates customer loyalty and repeat business. This position will also assist the store management team in supervising store activities. 

First Geek Officer (Assistant Store Manager) supports the Supreme Geek (Store Manager) in all facets of store operations. The principal business outcome for this position is to ensure that world-class customer service experiences are provided using elements of ThinkGeek's GEEKOUT Sales Model. This includes ensuring the store is clean, well-organized, properly merchandised at all times, answering questions, and assisting with product selection, purchases, and returns. Using ThinkGeek’s Empowered Leadership Model, this position supervises Lead Geek Specialist and Geek Specialist in the absence of the First Geek Officer.




Job Requirements


Qualified Geek Specialist - candidates will possess the following:

  • High school diploma or GED
  • Must be at least 16 years old; must present age-related verification and other employment eligibility documents as required
  • At least 6 months of regular (non self-employment) work experience required; previous retail or customer service experience preferred 


Qualified Lead Geek Specialist - candidates will possess the following:

  • Must be at least 18 years of age and present state-required proof of age documents
  • At least 1 year of retail sales, customer service, and/or management experience required
  • High school diploma or GED required
  • Pop Culture and collectible knowledge preferred
  • Must be able to bend, stoop, reach with arms / hands, climb on ladders, and lift merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet
  • Must be able to work alone and move throughout the store unassisted for up to 10 hours

Qualified First Geek Officer - candidates will possess the following:

  • Must be at least 18 years of age and present state‐required proof of age documents
  • High school diploma or GED required; An Associate’s or accredited Bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred
  • At least 2 years of retail sales, customer service, and/or leadership/management experience required; at least 6 months of retail management experience preferred
  • Must be able to bend, stoop, reach with arms / hands, climb on ladders, and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4 feet
  • Must be able to work alone and move throughout the store unassisted for up to 12 hours
  • Must have transportation to make bank deposits as needed according to Company guidelines


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